Georgina pet licensing
Frequently asked questions
LICENSING OPTIONS, DATES, AND LOCATIONS
When can I renew my pet's license?
You may renew your pet's license within 45 days of your pet's current license expiration date. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.
Where can I license in person?
You may license in person at the Town of Georgina located at 26557 Civic Centre Rd. in Keswick.
What jurisdictions does the Town of Georgina provide licensing services for?
The Town of Georgina provides licensing services for the following areas: Town of Georgina
What is the refund policy on licenses?
Refunds may be granted if your pet has passed away, provided the request is submitted within 30 days of the license purchase date. After this period, we’re unfortunately unable to process a refund.
I licensed at a third party location like a pet store or vet's office, why don't you have my record?
Partners typically receive licensing records from third party locations on a monthly basis. Once the licensing records have been picked up a member of your community's licensing team will upload the license record within 14 business days. Please reach out to your community directly to check on the status if you purchased a license and don't see the records reflected in your online account within 60 days of the purchase date.
I need a kennel license, what do I do?
Please visit the Town of Georgina in person as kennel licensing is not processed through DocuPet. They are located at 26557 Civic Centre Rd. in Keswick.
When does my pet's licence expire?
Licences expire exactly 365 days from the licence start date. If you renew prior to the upcoming expiration date, your pet's new licence will start the day after expiration, not on the date of purchase.
Do licences need to be renewed annually?
Licences are required to be renewed prior to the expiration date each year.
FEES AND FINES
What is the fee for licensing?
Visit this page for licensing options and fees.
What is the fine for not licensing a pet?
A fine up to $125 may be charged for failing to comply.
Can I receive a seniors discount?
There are no senior rates to license your pet.
Is there a discount for licensing multiple pets?
No, there is no discount for licensing multiple pets. Each pet will be charged the appropriate licensing fee.
My pet qualifies for the service animal rate. What do I do?
Please visit the Town of Georgina in person if you are qualifying for this rate for the first time. Once the team there verifies your designation you will be able to renew online in future years.
PET INFORMATION AND PROFILES
Does my licence transfer if I am moving?
If you are moving please be sure to update your address by logging into your online account and navigating to your Profile Settings page. Even though you are moving you’ll still be able to keep your pet's tag and access your pet's online account. However, your current licence may not be valid in the new community you are moving to. Please get in touch with the pet licensing provider in the new community you are moving to in order to find out more information.
MUNICIPAL INFORMATION AND BYLAWS
What species are required to be licensed?
The following species are required to be licensed: Dogs.
Where can I find information about the pet licensing bylaw?
Visit this page for information on licensing bylaws.
Are there any restricted breeds?
Unless your dog was obtained prior to DOLA coming into place, the following breeds are banned: Pit Bull Terriers, Staffordshire Bull Terriers, American Staffordshire Terriers, and American Pit Bull Terriers.
Who do I call if there’s an emergency involving dogs? (dog attack, loose dog, etc.)
Please get in touch with the Town of Georgina at 905-476-4301.
DOCUMENT SUBMISSION
How do I show proof that my pet has been spayed/neutered when I license online?
If you indicate that your pet is spayed/neutered on the registration page, the system will automatically take you to a page where you can upload the required documentation. You may either scan or take a photo (but make sure it’s a good one!) to get the file ready for upload on your computer.
How long does it take for my pet’s spay/neuter certificate to be reviewed?
Documentation uploaded via the online system is reviewed immediately. Once you complete your licensing purchase, your pet’s licensing package will be prepared for shipping. Packages are typically received within 10 to 12 business days after the order date.
Where can I obtain a copy of my pet’s spay/neuter document?
If you can’t locate the document you received after the procedure was done, you will need to contact your vet to obtain your pet's records. Be sure to specify any and all pets you require documentation for.
Once you’ve got the paperwork in your hands, take a look to ensure:
- The document provided is the right type of proof required.
- Pet and pet owner account data matches your own.
- The document is clear and legible.
Why can’t I license a spayed/neutered pet for the first time over the phone?
As you are required to provide documentation to demonstrate proof that your pet has been spayed/neutered, our customer care team members are not able to review this documentation and therefore cannot process new licenses for spayed/neutered pets over the phone. You must license online where you can upload the required documentation, or present it in person at the Town of Georgina located at 26557 Civic Centre Rd. in Keswick. Once we have documentation on file, we do not require it again, and thus, renewals can be processed over the phone.
Why do I have to upload a spay/neuter certificate for my pet?
The Town of Georgina requires documentation that verifies a pet has been spayed or neutered in order to receive the discounted rate. Requiring documentation ensures that pet information is accurate which is critical for identification reasons.
My pet has been spayed/neutered since I last purchased their pet license. How do I qualify for the discounted rate?
If your community requires proof of spay/neuter for your pet in order to receive a discounted licensing rate, you will need to upload the appropriate documentation stating that your pet has been spayed/neutered to your online account. Once the documentation has been approved by the Town of Gerogina, you will be eligible to receive the new discounted rate. Otherwise, you can visit the Town of Gerogina, in person at 26557 Civic Centre Rd. in Keswick and show proof of spay/neuter there.
Why do I have to upload a spay/neuter document for my pet?
Spay/Neuter documentation is required to be provided the first time you license your spayed/neutered pet. Proof of spay/neuter is required to receive the discounted rate. Documentation requirements help to ensure that pet information is accurate which is critical for identification reasons.
HELP DESK
Still have a question that you have not been able to answer?
Visit our DocuPet Help Desk for more information.
